Amazon is updating selling policies in Europe that impact pricing, mediation, and refurbished products. The new policies will come into effect on March 31, 2022.
One set of changes explicitly prohibits price fixing and search ranking manipulation (the Selling Policies and the Seller Code of Conduct Policies).
Another change impacts Amazon’s mediation policy – sellers will have the option to appoint a mediator from a list of two provided by the Center for Effective Dispute Resolution.
Amazon is also making changes to the metrics that measure sellers who participate in its refurbished products program, called Amazon renewed. Amazon introduces negative review rate and product quality return rate as primary quality performance metrics and deprecates negative review rate and renewed quality score.
Amazon is also introducing a new service called Lab Central, which is a voluntary service to make compliance testing more convenient, starting March 31, 2022.
For more details, sellers should visit Central Europe Amazon Seller.