Amazon updates pricing, mediation and refurbishment policies


Amazon is updating selling policies in Europe that impact pricing, mediation, and refurbished products. The new policies will come into effect on March 31, 2022.

One set of changes explicitly prohibits price fixing and search ranking manipulation (the Selling Policies and the Seller Code of Conduct Policies).

Another change impacts Amazon’s mediation policy – ​​sellers will have the option to appoint a mediator from a list of two provided by the Center for Effective Dispute Resolution.

Amazon is also making changes to the metrics that measure sellers who participate in its refurbished products program, called Amazon renewed. Amazon introduces negative review rate and product quality return rate as primary quality performance metrics and deprecates negative review rate and renewed quality score.

Amazon is also introducing a new service called Lab Central, which is a voluntary service to make compliance testing more convenient, starting March 31, 2022.

For more details, sellers should visit Central Europe Amazon Seller.

Amazon renewed

Ina Steiner

Ina Steiner
Ina Steiner is the co-founder and editor of EcommerceBytes and has been reporting on e-commerce since 1999. She is a widely cited authority on marketplace selling and is the author of “Turn eBay Data Into Dollars” ( McGraw-Hill 2006). His blog was featured in the book “Blogging Heroes” (Wiley 2008). She is a member of the Online News Association (September 2005 – present) and Investigative Journalists and Editors (March 2006 – present). Follow her on Twitter at @ecommercebytes and send topical tips to See disclosure at

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