Manufacturing companies suffer from missed sales and product delays due to poor documentation workflows, survey finds


BOSTON, February 22, 2022 /PRNewswire/ — Canvas FXInc, the leading provider of visual communication and collaboration solutions for the manufacturing and technical industries, today released new research showing the detrimental business impact of ineffective and ineffective workflows and product documentation processes in manufacturing companies.

Based on a survey of more than 500 manufacturing industry professionals, the research shows how consistently late, inaccurate and outdated documentation causes downstream damage to the organization. Common outcomes that threaten business performance include delayed product launches and delayed or missed sales opportunities.

A report based on the results lifts the veil on the significant challenges associated with product documentation, as well as the causes of these challenges. This suggests an endemic problem in manufacturing industries, described in the report as Communication disorder produced.

Produced in collaboration with Census-widethe research contains worrying information for a manufacturing industry that is investing heavily in advanced technologies and processes in an effort to improve efficiency and performance: nearly three-quarters of respondents (73%) believed that inefficiencies in their product communication processes could undermine gains made through other technology initiatives.

Additional findings include:

  • 99% of respondents have encountered bottlenecks in content creation, with 55% saying these bottlenecks are common
  • 73% of respondents have experienced product or project errors or delays in the past two years due to difficulty collaborating on content
  • 40% of respondents said they experienced product waste due to defects resulting from slow or delayed creation of critical product content

The report raises questions about the extent to which the relationship between inefficient documentation processes and negative downstream outcomes is understood within manufacturing companies. But the data also suggests that these companies are aware there is a problem, with 73% of respondents saying their company is actively looking for ways to improve documentation workflows.

“What this research shows is that challenges that can only be understood as departmental workflow issues are actually closely tied to the success of the entire organization,” said patrick hume, CEO of Canvas GFX. “The way product communication content – ​​from engineering to sales – is created, collaborated and consumed underpins business performance. When these processes malfunction, the result is self-inflicted damage. Product communication disorder is a systemic problem that should be viewed and treated as such.”

For the full report and methodology, visit

About Canvas GFX
Canvas GFX develops visual communication and collaboration solutions trusted by leading brands in verticals such as aerospace and defense, automotive, commercial and home appliance, energy and education. Canvas solutions power interactive 3D content experiences that empower everyone to communicate and understand complex information with absolute clarity.

Media Contact:
Liberty Communications for Canvas GFX
[email protected]



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